Return Policy

Return Policy

At One Stop Building Products, we strive to ensure that you are satisfied with your purchase. However, if for any reason you are not completely happy with your product, we are happy to assist you with a refund or exchange. Please note the following guidelines for returns:

Conditions for Return:

  • Items must be unused and in resalable condition.
  • Products must be returned in their original, unopened packaging, along with the invoice and any labels.
  • If you are unsure about a product, please contact our Customer Care Team before returning the item. We are happy to assist you through the process.

Important:

  • You must notify us of any issues within 24 hours of receiving the delivery.
  • The return process may vary depending on the nature of the product.

Returns Address:

One Stop Building Products
May vary depending on the depot the items were distributed from 

Return Guidelines:

  • Notify us of any issues within 24 hours of delivery.
  • Ensure items are returned in their original packaging, unused, along with the invoice and labels.
  • To prevent damage during transit, please pack the return items carefully. We recommend using a tracked service such as Royal Mail for returns.

Refund Process:

Refunds are issued after the returned goods are received and thoroughly inspected.

Refund Options:

  • Normal Refund: This process may take 3 to 5 working days, depending on your bank.
  • Discount Code: We can issue a discount code for the same value, which will be processed on the same day. For a quicker resolution, we encourage you to opt for the discount code.

If you have any questions or need further assistance, please email us at sales@onestopbp.co.uk.

Thank you for shopping with One Stop Building Products!